Refund & Returns Policy
Our goal is to provide clear, transparent and fair policies for customers using RealKey Tech's digital platforms, business solutions, subscriptions and professional services.
Because RealKey Tech primarily provides digital services, software platforms, subscriptions and professional services, refund eligibility may depend on the specific service, subscription or project purchased.
Overview
This Refund and Returns Policy explains how refund requests, cancellations and service-related returns are handled by RealKey Tech.
RealKey Tech provides digital platforms, software solutions, business applications, digital marketing services, AI-powered solutions, consulting, implementation and other professional services.
The refund terms applicable to a purchase may therefore vary depending on whether the customer purchased a digital product, subscription, professional service, implementation project, advertising service or another business solution.
Refund Eligibility
Customers should contact RealKey Tech as soon as possible if they believe a purchased service or product qualifies for a refund.
A refund request may be considered where an eligible service has not yet started and no substantial work has been completed.
Duplicate or accidental payments may be reviewed and, where verified, refunded to the original payment method.
If a material service issue occurs, RealKey Tech may review the issue and determine an appropriate remedy.
Certain services may require individual review based on the work completed, project stage and applicable agreement.
Digital Products & Services
Many RealKey Tech services are delivered digitally and may involve configuration, implementation, consultation, customization, content creation, campaign management, software access or other work performed specifically for the customer.
Once substantial work has started or digital access, configuration, implementation or customized deliverables have been provided, the purchase may not be eligible for a full refund.
Customers should review the service description, proposal, quotation, order details or applicable service agreement before purchasing.
Refunds
Once a refund request is received, RealKey Tech may review the order, payment, service status and any work already completed.
If the refund is approved, the refund will normally be issued using the original payment method, subject to payment-provider processing times.
Refund processing times may vary depending on the customer's bank, card issuer, payment provider or other financial institution.
Refund Review
- Order or invoice information may be requested.
- Proof of payment may be required.
- The service or project status may be reviewed.
- Work already completed may be considered.
- Third-party costs may be excluded where applicable.
Late or Missing Refunds
If an approved refund has not appeared in your account, please first check your bank or card statement.
Payment providers and banks may require additional processing time before a refund becomes visible.
If you have completed these checks and still cannot locate the refund, please contact us so we can review the transaction.
Subscriptions & Recurring Services
For subscription-based services, customers should cancel before the next billing cycle if they do not wish to continue the service.
Cancellation of a future renewal does not automatically mean that charges from a previous billing period are refundable.
Where a specific subscription has separate cancellation or refund terms, those terms may apply.
Services That May Not Be Refundable
Depending on the circumstances, the following may be non-refundable once work or delivery has begun:
- Customized software or business solutions.
- Completed consulting or professional services.
- Completed design, development or implementation work.
- Customized digital marketing work already performed.
- Advertising spend paid to third-party platforms.
- Third-party software, API or platform charges.
- Domain, hosting or infrastructure costs already incurred.
- Digital products or downloadable materials already delivered.
- Services specifically identified as non-refundable in an agreement.
Exchanges & Service Corrections
For digital services, an exchange may not always be applicable. Where an issue is caused by an error in the delivered service, RealKey Tech may, where appropriate, provide a correction, revision or replacement service instead of a monetary refund.
Customers should contact our support team with details of the issue so that the appropriate resolution can be assessed.
Service Cancellation
Customers may request cancellation of eligible services by contacting RealKey Tech.
Cancellation does not automatically create a right to a refund. The amount of work already completed, project stage, subscription period and third-party expenses may be considered when reviewing a cancellation request.
Physical Products
If RealKey Tech offers a physical product in the future, the applicable return instructions, delivery terms and product conditions will be provided with the relevant purchase.
Physical products may be subject to different return conditions from digital services and software.
Need Help With a Refund or Cancellation?
If you have a question about a payment, subscription, service cancellation, refund request or digital service, contact RealKey Tech and provide your order, invoice or transaction information where available.
✉ no-reply@realkeytech.com